Listening is the key

CARD Mutually Reinforcing Institutions (CARD MRI) Managing Director Flordeliza L. Sarmiento (front in the middle) visited the branches of CARD, Inc. (A Microfinance NGO), CARD Bank, and CARD Mutual Benefit Association (CARD MBA) in Calbayog and Catbalogan, Samar on August 13-15, 2018 to discuss with the digitalization journey of CARD MRI. She also took the opportunity to remind the staff to always embody the seven core values of CARD MRI – competence, family spirit, integrity, simplicity, humility, excellence, and stewardship. Moreover, Sarmiento gathered the feedback and impressions of the clients regarding the products and services offered by the institutions in the area. These collective views will be maximized by CARD MRI in further improving its processes. According to Sarmiento, listening is always the key to better deliver your products and services to your clients.